This training provides you with the tools to navigate life’s most challenging conversations. Whether you are a leader wanting to improve collaboration within your team, a salesperson establishing what product or service is best suited for the customer or a parent navigating the challenge of adolescence, this course delivers a strategy to influence with empathy and understanding.

What to expect to learn and then be empowered to do:

• Learn the 9 steps to negotiate effectively and improve confidence.
• Understand how to more effectively plan for life’s critical conversations.
• Discover how to use “Magic Words” to change perspective and remain in control of the conversation

This is the first training of it’s kind from the Exactly Academy, the new offering from the Exactly What to Say® brand by Phil M. Jones. If you’re a fan of the book Exactly What to Say® then this masterclass is a “not to be missed” experience!