Change your words. Change your world.

Certified Guides

Once you decide that mastering the art of communication is important enough to focus on, it’s challenging to know exactly where to start. Working with a Certified Guide delivers you an experienced practitioner who can lead you and your team through workshops, coaching and custom tailored experiences to deliver the results and impact you desire. 

Andrea Daniels

Pennsylvania, USA
Andrea Daniels is a coach and consultant who specializes in helping people improve their businesses by maximizing networking opportunities, driving more sales and increasing lead conversion through meaningful conversations. She first discovered the Exactly What To Say Book a few years ago and has been drawing on its content ever since. You’ll find Andrea sharing her expertise on several platforms, including in-person and online.

Beth Granger

New York, USA
Beth is a LinkedIn oracle who works with organizations and individuals to grow their businesses through referrals. Part friend, part consultant, confidante, and sales enabler.

Brian Douglas

Georgia, USA
Brian Douglas is an attorney specializing in probate and real estate. His goal is to make the process of completing an estate plan for his clients as easy and stress-free as possible.

Carlos Garcia

Florida, USA
Carlos Garcia is from Exceed Sales. He’s a sales coach for financial professionals and an EWTS Certified Guide. He trains and teaches financial professionals to be more effective communicators, helping accountants and bankers in the finance space to elevate Critical Conversations. This elevation will allow you to build more meaningful connections and become more effective in growing your professional relationships.

Carolyn Strauss

Colorado, USA
Carolyn Strauss is an expert at team building and communication. She works with businesses to get work done in real time while supporting and appreciating the people involved. Through keynotes, workshops and as a professional emcee, she brings energy and insights to events worldwide.

Cheryl Braunschweiger

Colorado, USA
Cheryl Braunschweiger works in the mortgage and real estate space and is an EWTS Certified Guide. She is on a mission to help professional salespeople hit their targets, and she can help you by teaching you how to use the correct verbiage, in the right sequence, and at the right time. As a Certified Guide who will be by your side, you can connect with her via her website, upcoming events, or her social channels. And she is looking forward to helping others improve their conversations and achieve more successful outcomes.

Dave Inglis

Ontario, Canada
Helping leaders to have high impact in their key relationships, especially their most important ones that often live outside the workplace. Committed to helping to enhance the quality of conversations everywhere.

Deborah Byrd

Texas, USA
Deborah Byrd is the CEO & Founder of Plug and Play SM, a social media marketing company that specializes in the mortgage industry. With a background in teaching, she has a passion for helping people learn, grow, and improve. As an EWTS Certified Guide she provides simple techniques for improving Critical Conversations through keynote speeches, virtual training, and business consulting.

Dr. Jen Forristal

Ontario, Canada
Dr. Jen Forristal is a naturopathic doctor, author, speaker, and CEO of the Umbrella Project. The project specializes in supporting the next generation of kids to grow into strong, adaptable people connected through parenting.

Emily Hill

Idaho, USA
Emily Hill is an expert in hearing health care; she works directly with private practice owners to develop onboarding training and curriculum for their front office staff. She is also an EWTS Certified Guide and practices the program with her clients so that they, too, can learn Exactly What To Say. Emily provides in-person or remote coaching so that your staff can communicate effectively to facilitate a positive experience for patients.

Jessica Forrester

Florida, USA
Jessica Forrester specializes in short-term rental investment, helping to solve problems that homeowners can’t solve themselves. She’s proud to be the feet-on-the-ground presence for out-of-town homeowners so that they can look after their investments. EWTS has helped her elevate her communication skills, and now she wants to do the same for others by training as an EWTS Certified Guide.

Jessica Woodbeck

Michigan, USA
Jessica helps people to Thrive. A committed leadership practitioner and Real Estate expert with a track record of being the catalyst for accelerated growth in people, purpose and profits.

Jodi Orgill Brown

Utah, USA
Creating communities in the workplace has never been more important. Jodi is the master of helping teams to find the glue that sticks them together and the fuel that empowers them to achieve more through creating an anti-fragile outlook for all.

Joe Herrera

Las Vegas, USA
Joe Herrera is an associate broker at Real Broker and co-founder of the Joe Taylor Group. Joe doesn’t think of himself as a salesperson, but as a professional hired to guide his clients through the major life event of buying or selling a home.

Kara Moll

Florida & Illinois, USA
Kara Moll is a Neuro Performance Master Coach, National Sales Trainer, Speaker, and EWTS Certified Guide. She believes that when it comes to successful communication, one size doesn’t fit all, but one phrase could fit many – depending on the situation. And this is what has drawn her to the Exactly What to Say methodology. Her goal is to help individuals who want to grow their leadership skills and create better communication and team environments, whether at home or work.

Kevin Boyle

Florida, USA
Kevin Boyle is a speaker/coach, business consultant, real estate advisor, and Exactly What to Say® Certified Guide. With a passion for transformative communication, Kevin harnesses the power of Exactly What to Say® and other techniques to enhance personal, professional, team, and company-wide interactions.

Kricket Harrison

Georgia, USA
EWTS Certified Guide Kricket Harrison works with leaders and managers of teams where change is constant. This level of changeability can be draining on team members, so Kricket can help leaders work alongside their teams to keep them motivated and performing at high levels. Communication is essential for a business that is constantly changing, and drawing on the EWTS methodology, Kricket can help people to have better conversations that lead toward your desired results.

Kyle Coon

Colorado, USA
Kyle Coon is an Exactly What to Say Certified Guide, podcaster, author, public speaker, and two-time Paralympian. He is also blind. He loves working with people who, like him, have a high-performance mindset and who are striving to overcome adversity. EWTS has helped him level up his communication skills by being more curious and empathetic and he loves to help others fine-tune their communication methods, too. If you’re looking to elevate your conversations and understand how to make your conversations count, then Kyle could help.

Laurie Savino

New York, USA
Laurie Savino is a real estate agent and an Exactly What to Say Certified Guide. She strives to help her clients navigate the housing market so that they can find their dream home. Laurie believes that the best way to serve her clients is through clear communication, and she’s on a mission to share her skills with fellow real estate professionals. Work with Laurie and start to elevate your Critical Conversations to the next level.

Leigh Howes

Hertfordshire, UK
Leigh Howes is a leadership coach, strategist, author and speaker. She guides founders, CEOs and decision-makers at each stage of their business journey to help them get the most out of their business. Leigh absolutely loves to share her knowledge through speaking, writing and workshops.

Marc Pitman

South Carolina, USA
Marc Pitman is a leadership expert and fundraising coach. He can teach you to lead teams more effectively with less stress.

Melody Wilson

Alberta, Canada
Melody Wilson is a White Label Trainer for real estate teams. With an extensive background in real estate, she also has a huge following on YouTube where she shares her expert knowledge. She is also a qualified EWTS Certified Guide. Melody specializes in helping real estate team leaders through support and training, and her signature style involves hosting 90-minute virtual live training. Working with Melody, you can expect more successful outcomes in all your conversations, whether at work, home, or with your friends.

Mindy Jones

Arizona, USA
Mindy Jones is the owner of the Amy Jones Group, an all-female owned and operated real estate team. She is also the founder of Community On Purpose, a non-profit organization serving women and families through volunteerism and community giving.

Nicole Cramer

Tennessee, USA
A results-focused Sales Coach with the unique ability to inspire confidence and deliver practical methodology to create demonstrably different results in their sales presentations, discovery calls and demonstrations.

Phil Gerdes

Maryland, USA
Phil Gerdes is a serial entrepreneur who currently leads and owns a real estate group in Maryland. He also created the Profitable Persuasion Method and is an EWTS Certified Guide. Phil will help you increase your conversion levels just by improving your conversation techniques. He finds the folks that are lost in sales and teaches them super easy sales techniques that really work.

Renee Funk

Florida, USA
Renee Funk coaches and guides professional real estate agents and real estate team leaders. She focuses on elevating the communications and customer experiences for the buyers, sellers and investors. She loves to share her expertise through workshops on stage and by creating her unique videos.

Rob Ferre

Utah, USA
Rob Ferre specializes in helping businesses in the events and entertainment sector. He works closely with organizations to create a movement through positive influence. Rob’s mission is to create unforgettable meetings, working with planners who want to go from boring to soaring!

Robyn Burdett

Virginia, USA
Winning in Real Estate is notoriously difficult. Being at the top of your game for over 30 years takes a very special formula. Robyn is now dedicated to sharing her success recipe and help others to master their critical conversations to enable long-term, sustainable success.

Stephanie Arnett

Stephanie Arnett owns multi-million dollar businesses and regularly writes for Forbes, Boss Babe, and Newsweek. She first decided to become a Certified Guide because she wanted to share the EWTS methodology with other leaders and business owners. She has discovered that the art of engaging in an impactful conversation is to have the empathy to be able to ask questions and to give others time to speak about themselves. If you are looking to elevate your conversations, Stephanie can help you with her weekly webinars, in-person workshops, certifications, and consultations.

Steven Lozada

Pennsylvania, USA
A master of helping teams achieve more in all areas of their productivity. Steven believes that you are just one conversation away from the change you are looking for and is excited to help you make the moment happen.

Sven Andersen

Massachussets, USA
Sven Andersen is a business leader who has worked in real estate for over 20 years and specializes in helping clients get through stressful buying and selling in the most straightforward, seamless way possible. Discovering EWTS has helped Sven, not only professionally but also personally, facilitating better communication in all areas of his life. As a proud girl-dad to three wonderful daughters, he knows how essential clear and honest communication can be in strengthening relationships.

Tanis Roeder

Colorado, USA
Presentation skills sit at the heart of just about every moment of influence. Tanis helps unlock the abilities of leaders to have more impact in their presentations to others on every stage that life presents.

Teri Quimby

Michigan, USA
Getting others to see things from a new perspective, helping people get on the same side and simplifying complexity are just some of Teri’s superpowers. A professional’s professional with experience working in some of the world’s most demanding sectors.

Todd Bookspan

Arizona, USA
Todd Bookspan is the founder of Win By Noon, a company focused on helping people in sales be more productive in less time. He’s also the co-founder of the Bookspan Baker Mortgage Team, and FirstHome IQ, a non-profit focusing on helping the youth make smart money decisions. As an EWTS Certified Guide, Todd teaches better communication skills so that you can work more effectively with clients.

Tricia Brouwers

Indiana, USA
For over thirty years, Trica has been helping leaders and sales professionals to realize more of their potential. She is a change-maker, and her key for catalyzing that change is to help others realise that curiosity is a superpower.

Valerie Upham

California, USA
Valerie Upham is a real estate agent with over 20 years of experience. She is also an EWTS Certified Guide. She works with the elderly community to ensure that they are living in happy and safe environments. Her key role is to facilitate open dialogue between adult children and their older parents, who might require more help and assistance as they age. Valerie’s mission is to help seniors downsize with dignity, and she’s doing this by changing the way that different generations communicate with one another.

Interested in becoming a Certified Guide?