How to Use EWTS Roleplay Cards

There are numerous ways to play with the cards, and you’re encouraged to be creative. To get you started, here are some suggested ways to begin your roleplay journey.

What is Roleplaying?

The ability to insert yourself into a hypothetical real work scenario and creatively explore possible outcomes.

Why Roleplay?

Enhance communication skills
Boost confidence
Encourage creativity
Improve problem-solving
Feel empowered to handle objections
Build empathy

Roleplay Cards

32 Magic Words Phrase Cards

Scenario/Setting
Cards

Objection
Cards

The 32 Magic Words phrases are categorized and color coded:

Possibly the hardest part of any conversation is getting it started in the right way, so that you can have the real conversation you hope to have.

Developing word sequences that reduce friction and allow you to dance yourself into more critical conversations without the option of being immediately shut down creates confidence and increased competence in conversation.

Sometimes all you are aiming to do in a conversation is invite the other person to see things from a slightly different point of view.

These Magic Words empower you to shift their vantage point and add more curiosity to your talk track, letting them see things from an alternative reality and put you back in control of the conversation.

Being assumptive in a conversation, when combined with integrity, is the spoken equivalent of leading a dance, conducting an orchestra or being the coxswain on a boat.

It narrows the quantity of possible decisions and focusses the attention where the effort needs to be applied. Framing a statement, ask or invitation in an assumptive way almost always accelerates the speed of decision.

As much as we can long for many of the labels used in society to be removed from our language, a label accelerates a lot of otherwise cumbersome discussions by building on the desire to create belonging, collective understanding and often conclusion before discovery. When used skilfully, labels can fast track a shared consciousness that results in decisions being reached quicker, with less resistance and objection.

When conversations are not going your way, the easiest option is to give up, walk away and accept that on this occasion you will not reach your desired outcome. That is, unless you have a handful of Magic Words that allow you to remain purposeful in the conversation, step back to a position of curiosity and explore what new possibilities you can create.

Rarely is it possible for the success of a conversation to be measured as win or a loss. The outcome is never black or white, more often, conversational success is a shade of gray, with the truth being that you always achieve something and you almost always could have achieved more. These final examples may just make the difference to help you achieve a little bit extra, a little more often, with a few more people.

Ways to play

Solo Game 1

1. Prepare your Orange, Black, and White stacks of cards.

2. Draw one Orange, Black and White card to determine the setting/scenario, an objection and magic phrase.

3. Address the objection card that was drawn by roleplaying that phrase.

4. Consider possible objections or thoughts the other party might have in response to your question.

5. Then draw a new White card and repeat roleplaying the original objection with every White card in the deck.

Solo Game 2

1. Prepare your Orange, Black, and White stacks of cards.

2. Draw one Orange, Black and White card to determine the setting/scenario, an objection and magic phrase.

3. Address the objection card that was drawn by roleplaying that phrase.

4. Consider possible objections or thoughts the other party might have in response to your question.

5. Reverse the process and use every Black card with the original White card until you have gone through all the Black cards in the deck.

Back and Forth

1. Two to three participants: Person A and Person B

2. Facilitator will choose one Orange, Black and White card.

3. Person A asks a question using the magic word phrase on the white card to address the objection.

4. Person B responds to Person A’s questions.

5. Draw a new set of cards and continue taking turns. Conclude the game by discussing key insights and interesting outcomes, and let participants share their experiences and reflections.

Elimination

1. Groups of 2

2. Turn over a Black card and an Orange card.

3. Two participants can lay their 32 White cards on the table.

4. Participants take turns selecting and using a magic phrase.

5. Once a phrase is used, it is eliminated for both participants to use.

6. Set a time limit for responses based on proficiency. If a player fails to respond within the allotted time, they forfeit their turn. Shorten time to heighten the competitive edge.

7. Continue the game until all 32 phrases are used. The winner is the person who uses more magic phrases than their opponent.

Objection Handling

1. Groups of 2

Group A Real Estate Agent

Group B Client

Facilatator Scenario and Feedback Provider

2. Facilitator will draw an Orange Card and reveal the setting/scenario. Each group will draw a Black Objection card.

Sample

Additional details: Buyer, preferences, market conditions etc.

3. Group A will initiate normal conversation to Group B.

4. Group B will respond to the conversation with objections, using Black cards or responding freely.

5. Group A will respond using Magic words from the white cards.

6. Roleplay continues until Group A influences Group B or the conversation stops. Participants give feedback.

Team Play

1. Participants: Group of any size (recommended 4-10 people)

2. Designate a starting player.

Starting Player

Player 2

Player 3

Player 4

Player 5

3. Turns proceed clockwise.

4. Prepare two stacks of cards – White and Black.

5. Turn over 4 White cards. Place them in front of you or the facilitator can display it on the screen.

6. Starting player selects 1 Black card.

7. Subsequent players address the objection using any of the four White cards. They can incorporate market trends, highlight property features, or suggest solutions with Magic Word phrases.

8. After all players have taken turns, flip a new Black card. Choose another 4 White cards when all White cards have been used.

9. Repeat the process until cards are exhausted.

Speed Round

1. Participants: Group of any size in-person or virtually.

2. Facilitator turns over a Black card and show it to everybody.

3. Participants will respond with the best question they can formulate, incorporating a magic word phrase.

4. No judgment, all answers are accepted. It’s ok to be messy before it’s beautiful.

5. After each round, the facilitator turns over a new Black Objection card.

Collaboration

Divide into 2 groups – A and B.

Team A:
Real Estate Agents

Team B:
Responder

2. A facilitator draws an Orange card to reveal the setting.

3. Team B huddles to choose one rep-resentative to be the (client) and explain their persona to everyone.

4. Team A (Agents) huddles to discuss which magic word phrases to use to best address the objection.

5. Team A – Player 1 initiates the conversation and uses 1 or 2 phrases to start the conversation.

Team B (Representative) responds to Player 1.

6. Team A – Player 2 seamlessly continues the dialogue.

Team B (Representative) responds.

7. Conversation progresses through Team A – Players 3, 4, and 5, each building on the previous player’s contribution. The roleplay will continue until a mutual decision is reached.

8. Teams switch roles: The agents becomes the client, and vice versa.

The are endless possibilities of how to roleplay with the cards. We look forward to you sharing your ways to play in our “Exactly What to Roleplay” Facebook Group!

Change your words. Change your world.